Task 1: Investigation of the Contribution of the Front of House Area to a Successful Hotel. (LO 1: 1.1, 1.2, 1.3, 1.4, and M2, M3, D1, D2) The aim of this task is to carry out research which will help you make recommendations for improving front office management. The findings from task 1 should be submitted in a written report with an introduction at the beginning and a conclusion at the end. The suggested word length for this report is 1,000 – 1,250 words, excluding any appendices. Include a bibliography in the Harvard referencing format. Make sure you write your name on your report and number all the pages. The task 1 report should be structured as follows: a. Introduction, which includes an explanation of what is meant by the rooms division. b. Discussion comparing and contrasting the services provided by the accommodation and front office departments of a three-star hotel and two of its competitors – a branded budget hotel, a pub with rooms, and a four star bed hotel with spa and conference facilities (LO1.1). A merit level discussion will clearly compare differences in services and use a range of well-referenced sources of information. c. Analysis of the roles and responsibilities of a receptionist and a housekeeper (LO1.2). A merit level analysis includes referenced examples relating to the different hotels researched. A distinction level report will evaluate what you have learnt about the importance of key staff to the management of a rooms division operation. d. The precise names and dates of SIX pieces of legislation (laws and regulations) with which a UK rooms division operation must comply, with discussion about how each affects the management of the rooms division in the Water Tower Hotel. Sources for this section should be cited correctly (LO1.3). e. Recommendation of three rooms division services you think the Water Tower Hotel should improve to be more competitive, based on your evaluation of hotel services, staffing and legislation, especially in the hotels researched (LO1.4). A distinction level conclusion is in-depth, realistic and well-justified.